Dear Jim Butler Family,
When we began our market growth 18 years ago, I thought I had imagined every possible hurdle. Yet over these last few months, I have learned that there are some things for which the playbook has not yet been written.
My heart goes out to those who have been sick, and to all the individuals and businesses impacted by the Coronavirus. From families mourning their loved ones to unexpected closings and the strain on our healthcare professionals, there is no one untouched by something of this magnitude.
The safety of our customers and employees is, and will always be, my top priority, and we are in constant communication with our dealership teams. We are working hard to keep everyone safe and taking measures to help prevent the spread of the virus, while also maintaining our best-in-class customer service and sales.
Despite all the challenges, sales have continued to be very strong. In fact, they have been amazingly strong. But the truth is, I am struggling with how to market to you at a time when there are more important concerns. This is a difficult path to navigate, and we have struggled internally about how to make sure we do the right thing and keep selling and servicing vehicles in this climate. We believe we have figured out the best way to offer all of our services. Matching our online process with in person services as long as we continue to adhere to the CDC policies has enabled us to remain one of the most successful dealer groups in the area.
Please know our websites and all stores are open and our customer service team is here to help you with all your automotive needs. We have taken every precaution to make sure our stores are safe and our team is healthy. We even are offering pickup and delivery for service and online sales transactions. We are here because it is our mission and we want to be there for you. We know that even in these times, your automotive needs are still important and critical. They are what bind our team and our customers together. So, we will go on doing our thing, and—we hope—bring some joy into the world as we do.
To my customers, my Jim Butler family, and my partners, thank you. I am here for you. Take care of yourselves, take care of each other, and be that one to help move us forward.